Warranties and Guarantees
We at the National Federation of the Blind Independence Market offer no warranties or guarantees on our products. However, some manufacturers supplying products for resale through us may provide warranties or guarantees. For information about a manufacturer's possible warranty or guarantee, please contact the manufacturer directly.
If you purchased an item from the Independence Market, you may return it within thirty days of the date it was shipped to you for a replacement or refund. Please be aware that we do not accept the return of medical devices such as, but not limited to, clinical thermometers or blood glucose meters, unless they were damaged or defective when you received them. Also, please note that we do not refund shipping and handling charges. Moreover, refunds for items purchased with a credit card may be refunded to that specific credit card number or by check at the request of the customer and at our discretion; items purchased by check or cash will be refunded by check.
Before returning an item, please contact the Independence Market for a return authorization number. Returned merchandise must be in its original condition and include all packaging, instructions, parts, and batteries, as well as the packing slip. The return authorization number should be written on the outside of the shipping container. Returned merchandise not meeting these requirements will be ineligible for a replacement or refund.
If the returned item arrives within thirty days, is in resalable condition, and you wish to receive a refund, the purchase price will be refunded to you. If the item is damaged or defective when you receive it, the Independence Market will replace it if it is returned according to the above instructions. We reserve the right to decide to issue a refund rather than to replace an item for you.
Please note that we will not replace an item more than once. Also, if another party or you break an item, the Independence Market will neither replace it nor issue a refund.
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Have a Question or a Problem?
Call us at 410-659-9314, ext. 2216, Monday through Friday from 1:00 p.m. to 5:00 p.m. eastern time, fax us at 410-685-2340, or e-mail us at [email protected].